"SmartMed, LP has been a leading provider of medical transcription services since 1981. Our 26 years of experience enables us to provide each customer a package designed to meet unique individual needs.   

Whether the project is a total outsourced department or assistance with daily overflow, SmartMed will provide a cost-effective package including timely report turnaround and exceptional quality of transcript. 

 During the transition to SmartMed services, our training staff will work on-site at your facility ensuring a smooth transition.

Quick Bookmarks

Our Electronic Document Platform 

Dictation Options

Storage of Dictated Voice Files

Transcription Staffing

Report Turnaround Time

Quality Assurance Process

Personnel

Privacy and Security Rules

Customer Support Services

Installation




Access

  1. Easy-to-use, browser-based web client

  2. Secured log-on and password-protected access from any internet-capable computer

  3. Multi-user log-on capabilities

  4. Audit trails           

Transcribed Records

  1. Customer-designed report formats

  2. Immediate access to reports upon transcription completion

  3. All transfers via secure socket connection

  4. Online report-tracking status

  5. “Hold” status available whereby SmartMed support staff can research missing or incomplete information before the report uploads and prints at your location

  6. Electronic signature and distribution of physician copies

 Data

  1. Patient demographic import

  2. Export capabilities to a variety of systems, including HL7, XML, ASCII, etc.

  3. Full data backups with off-site tape vaulting

  4. Secured commercial data center location  



SmartMed - Provided Dictation System 

  1. Use of a SmartMed digital dictation system is provided at no additional cost (a tremendous savings to you, the customer, when the cost of a system, maintenance, upgrade, and telephone line expense is considered)

  2. Toll-free dictation lines

  3. Optional hand-held dictation units can be purchased by customer

  4. Software allowing the customer to monitor transcription activity from their desktop

  5. Archive of physician’s voice files

 Customer-provided Dictation System

Although we prefer to provide the digital dictation system, SmartMed offers transcription coverage using a variety of customer-provided dictation systems such as Lanier, Dictaphone, DVI, RTAS, Bytescribe, Phillips, etc.



For customers using a SmartMed-provided digital dictation system, or for voice files offloaded onto our system, voice file storage is provided. This service is invaluable in terms of quality assurance and as a protective measure, ensuring there will be no need in the future to ask a physician to re-dictate.



A sufficient number of transcriptionists are assigned to an account, based on the average number of daily dictated minutes and agreed turnaround time.   

SmartMed Transcription Managers monitor daily increases or decreases in workload and assign coverage as needed to maintain turnaround time.



Each customer determines report turnaround time. 



Periodic random quality reviews are performed on transcriptionists. Reviews include a comparison of transcribed text and dictated voice, accuracy of medical terminology, typographical errors, punctuation and sentence structure critique. Quality Assurance reports are available to all customers upon request.



Medical transcriptionists comprise approximately 85% of our total employee group and are required to have a minimum of 5 years transcription experience.  Additional staff members include account managers, support personnel, supervisors, programmers, software trainers, administration and management personnel.

SmartMed offers a very competitive wage and benefit package to all employees. For new accounts signing a full-service agreement, SmartMed guarantees an offer of employment to all customer transcriptionists who are recommended by the customer and meet SmartMed qualifications. Transcriptionists are required to pass a standard 90-day probationary period, maintain acceptable quality control standards, and abide by all policies and procedures outlined in the SmartMed Employee Handbook.

Employee benefits include an incentive pay plan, holiday pay, birthday pay, paid annual personal leave time, contributions toward medical/life/dental/vision/disability insurance, 401(k) plan and credit union membership.



 All systems and procedures are HIPAA compliant. SmartMed maintains a full-time Director of HIPAA Compliance whose credentialing and experience is that of an HIM director. The responsibility of the director is to oversee SmartMed policies, procedures and software in terms of privacy, security and HIPAA compliance.



SmartMed provides support contacts 24 hours a day, 7 days a week.



 Once an agreement has been established and SmartMed has been contracted to service your account, and we have received sample formats of all work type templates to be designed, we can schedule installation and training at your site within 30 days.

 If we may be of service or provide additional information, please let us know. At your convenience, we would welcome an opportunity to visit with you. To be contacted, send us your information by clicking on marketing@eSmartMed.info and our marketing director will be in contact with you immediately.

 
 
 
 
 

2008 © SmartMed, LP          

 Home | About Us | Our Services | Career Center | Security | Contact Info